If water is still coming in, shut off the main water supply if you can do so safely. If water is near outlets, appliances or the electrical panel, stay out of the area and contact your utility or an electrician. Once the area is safe to enter, water damage restoration starts with finding the source and documenting where water has spread. The scope separates materials that can be dried in place from materials that need removal and later rebuilding.
What's included
Site visit and photos of affected rooms, materials and contents
Water removal from affected floors and surfaces within the agreed scope
Drying of suitable building materials, with moisture checks during drying
Removal scope for saturated drywall, insulation, flooring or trim that cannot be dried
Written restoration plan and documented next steps for repairs
Common sources: plumbing leaks, appliance or water heater failures, roof leaks and storm-driven water
Who this service is for
Owners of Charlotte-metro homes dealing with water from a leak, appliance failure, roof issue or storm who need to understand what can be dried and what needs removal or repair.
First steps after water damage
Stay safe. Keep away from standing water near electrical sources until power to the area is off.
Stop the source if you can. Shut off the water supply or the affected appliance.
Document it. Take dated photos and video before moving items, where safe.
Move what you can. Lift valuables, electronics and documents off wet floors.
Contact your insurer and us. Report the loss under your policy, then contact Patriot Home Service to schedule a site visit.
Water damage and mold
Moisture left in walls, floors or cabinets can lead to mold growth. If we find signs of mold during the assessment, we explain the options and scope it separately. Learn more about mold remediation.
Insurance claim help
Coverage depends on your policy and your insurer's decision. We take dated photos of the visible damage and give you the photos and a written repair estimate to share with your insurer. Your insurer determines coverage. See how we help with insurance claims.
Repair or replace?
Dry in place — Some materials may be dried and kept when water exposure was limited and conditions allow.
Remove and rebuild — Saturated porous materials, or materials with lasting damage, may need removal before repairs.
Our process
Assess — Identify the water source, map affected areas and photograph the damage.
Remove water — Extract standing water and protect unaffected areas and contents.
Remove what can't be saved — Document and remove saturated materials that will not dry adequately.
Dry — Use air movement and dehumidification suited to the materials, checking moisture until drying goals in the scope are met.
Plan repairs — Review remaining damage and scope rebuilding so finish work does not cover unresolved moisture.
Pricing factors
Size of the affected area and number of rooms
Types of materials and contents affected
Removal and disposal needs
Access, containment and separate reconstruction
Water Damage Restoration in Charlotte
We serve homes across Mecklenburg, Cabarrus, Union, Gaston and Iredell counties.
Make the area safe, stop the source if you can, and take photos before moving items. Then report the loss to your insurer and contact us.
Can wet drywall or carpet be saved?
Sometimes. It depends on how long materials were wet, the type of water and the material. We assess each area and explain what can be dried and what should be removed.
Will water damage lead to mold?
It can if moisture remains. Drying and moisture checks reduce that risk. If mold is present, see our mold remediation service.
Will my insurance pay for water damage restoration?
Coverage depends on your policy and your insurer's decision. We provide dated photos and a written estimate for you to share with your insurer.
When can repairs begin?
Repairs follow drying. We confirm materials meet the drying goals in the scope before rebuilding, so finish work does not hide remaining moisture.