Question 1

How fast can you respond to a water emergency in Charlotte?

Accepted Answer

We dispatch 24/7 with typical on-site arrival under two hours within the Charlotte metro. Time matters — mold growth begins at 24-48 hours of standing moisture.

Question 2

Will my insurance cover water damage?

Accepted Answer

Sudden and accidental water loss (burst pipe, water heater failure, supply line break) is typically covered by standard homeowners policies. Slow leaks and flood are generally excluded. We document the loss thoroughly and work directly with your adjuster — 98% claim approval rate across 500+ claims.

Question 3

Do I need to file the claim before you start work?

Accepted Answer

No — emergency mitigation starts immediately to limit damage. Your policy actually requires you to mitigate further damage. We document everything in real time and file the claim on your behalf.

Question 4

Are you IICRC certified?

Accepted Answer

Yes. Our water mitigation crews are IICRC-trained on water damage restoration (WRT) and applied structural drying (ASD). We use commercial-grade extraction, air movers, dehumidifiers, and moisture meters.

Question 5

Do you also do the repair after dry-out, or just the mitigation?

Accepted Answer

Both. As a licensed general contractor (NC #L-108907) we handle mitigation, demolition, AND the full rebuild — drywall, flooring, paint, cabinets. Single-source means one warranty and one point of accountability.

Water Mitigation in Charlotte, NC